Frequently Asked Questions

Everything you need to know about your Joeydolls order

When will my order ship?

Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking details. Domestic delivery typically takes 3-7 business days.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn condition with tags attached. Please visit our Returns Portal to start your request.

Do you ship internationally?

Yes, Joeydolls ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

How do I care for my Joeydolls garments?

To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the interior label of each piece.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.

How can I find the right size?

Each product page features a detailed Size Guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.